Question 1

Hardware

Accepted Answer

PurePulse ESD warrants the products it manufactures to be free from defects in material and workmanship under normal use for a period of one year from the date of invoice. Custom products may require customer verification and acceptance that the products meet the agreed performance as described in a statement of work, quote and/or purchase order. In such cases this requirement must be specified in writing as a condition of purchase and the one year warranty period shall begin upon customer written acceptance, or when the product is placed into service, or 90 days after shipment, whichever occurs first. ​
Should a PurePulse ESD product fail to meet its data sheet or agreed performance during the warranty period for reasons other than abuse or misuse, it will be repaired or replaced at PurePulse ESD’s option. This warranty does not apply to products that have been subject to improper or inadequate maintenance, unauthorized modifications, misuse or operation outside the environment specifications for the product. All warranty returns must be authorized by PurePulse ESD prior to their return. ​
PurePulse ESD’s only obligation under this Warranty is to repair at its facilities or replace any product or part thereof that is returned to PurePulse ESD within the warranty period by the original purchaser with a PurePulse ESD issued Return Authorization Number and with transportation charges prepaid.

Question 2

Software

Accepted Answer

Software supplied with or included with PurePulse ESD products may be a combination of PurePulse ESD owned software and software owned by others, such as Microsoft®, and used under license.  The use of any and/or all included software implies customer agreement to abide by all terms of use of each software product, as defined by its owner, including but not limited to Microsoft® terms of use. 
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PurePulse ESD software and the software of other companies is supplied without representation or warranty of any kind, expressed or implied, and may be copyrighted and/or owned by PurePulse ESD and/or other companies.  The customer and users shall have no ownership rights to the software products. 
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PurePulse ESD provides a royalty-free license to the purchasers of its equipment for PurePulse ESD owned software included with its products.

Question 3

Returned merchandise

Accepted Answer

A 25% restocking fee will apply to all returns and cancelled orders.  All returns must be made within 30 days of invoice date.  After 30 days from invoice date there is a 100% return or cancelation charge.

Question 4

Repairs to non-PurePulse manufactured equipment

Accepted Answer

PurePulse ESD warrants materials and workmanship that PurePulse ESD uses in making repairs to equipment not originally manufactured by PurePulse ESD to be free of defects for 90 days from the completion of repair service.  During the warranty period, should the repaired parts or materials fail for reasons other than abuse or misuse, they will be repaired or replaced at PurePulse ESD’s option.  PurePulse ESD’s only obligation under this warranty is to replace or repair a defective part at its California facilities when the equipment is returned to PurePulse ESD within the warranty period by the original purchaser with a PurePulse ESD  issued Return Authorization Number and with transportation charges prepaid.  Should the repair require travel by GTS personnel then standard daily travel charges will apply.

Question 5

Recalibration after warranty repairs

Accepted Answer

If warranty repairs cause the system calibration to become invalid, PurePulse ESD will offer its calibration services on a pro-rata cost basis where the remaining period of the previous calibration will be credited against the charge for a new calibration.  For example, if 10 months of a 12-month calibration period remains, then PurePulse ESD will offer a new 12-month calibration service for (12-10)/12 of its standard calibration fee.

Question 6

Limitations

Accepted Answer

This warranty does not apply to consumable or disposable items such as, but not limited to, probe tips, probe tip holders, probe heads, IC sockets, light bulbs, air filters, etc.  Consumable items are provided by PurePulse ESD without warranty. 
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PurePulse ESD does not provide warranty of any kind on products manufactured by others which may be purchased with or operated in conjunction with PurePulse ESD Products.  The warranty provided by manufacturers of those products, if any, shall be the sole warranty for non-PurePulse products. 
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PurePulse ESD assumes no responsibility and will not accept any liability (consequential or otherwise) arising from the use of equipment or program materials, or data or information that may be obtained or inferred from said use.  This includes any damages arising from inaccurate measurements and/or inaccurate interpretation of measurements. 
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PurePulse ESD reserves the right to make changes in the design or operation of its products at any time without incurring any obligation to make those changes to products it has previously sold. 
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The warranty stated above is the sole and exclusive warranty and is in lieu of all other warranties expressed or implied.  PurePulse ESD specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Warranty